Terms and conditions

1.1. The Terms apply to contracts concluded via the Provider's website (hereinafter the "website"), by e-mail, by phone or in person at the studio, in particular to:

• purchase contracts for ready-made goods offered on the website (e.g. frames, canvases and pictures for sale),
• contracts for work – printing, framing of the Customer's artwork, canvas printing, cut graphics and custom production,
• contracts for the creation of graphic work (graphic design, preparation of print files).

1.2. The Provider may amend the Terms. The version in force on the day the contract is concluded always applies.

2.1. Prices on the website include VAT unless expressly stated as “excl. VAT”. The provider is a VAT payer.

2.2. All prices are contractual prices within the meaning of Act No. 526/1990 Coll., on Prices. The price applicable to a specific order is the price confirmed by the provider in the order confirmation, or the price stated in an offer approved by the customer (Art. 3.3).

2.3. The provider may change the prices stated on the website, in the price list and in the online calculators at any time, in particular in response to changes in the prices of materials, services and other input costs from suppliers, changes in exchange rates or taxes. A price change does not affect contracts concluded before the change. A price that applied in the past, or the price of an earlier order or offer, does not entitle the customer to the same price for a new order.

2.4. Before submitting an order, the customer is shown the total price including VAT and all packaging and shipping costs. Shipping prices on the website apply to delivery within the Czech Republic. We reliably ship within the European Union; we will quote shipping to other EU countries on request.

2.5. For orders whose price cannot be calculated in advance (e.g. custom production or graphic design work), the provider will state the price in an individual offer. Offers and calculations are valid for 14 days from the date of issue unless stated otherwise. After this period, the provider will recalculate the price according to current prices.

2.6. The provider will not unilaterally increase the price agreed in a concluded contract. It may only be changed by agreement with the customer, in particular if the customer changes the assignment (dimensions, material, scope of work), or if the work reveals a need for additional work that could not be identified in advance (e.g. hidden damage to the artwork). In such a case, the provider will notify the customer in advance and will not carry out any additional work without the customer’s consent.

2.7. If a price on the website or in an offer is obviously incorrect (e.g. as a result of a technical error), the provider is not obliged to deliver at that price. The provider will inform the customer without undue delay and offer the correct price; the customer may accept it or withdraw from the order without any penalty, and the provider will refund any amount already paid.

2.8. The minimum price of a single print order is stated in the FAQ section.

3.1. The presentation of goods and services on the website is informative and is not a binding offer to conclude a contract.

3.2. The Customer sends the order by filling in the order form and clicking the button for a binding order. Before sending, the Customer can check and correct the details.

3.3. The Provider confirms receipt of the order by e-mail. The contract is concluded at the moment the Provider confirms (accepts) the order. For custom orders (e.g. framing of the Customer's artwork), the Provider may specify the parameters and price before acceptance; the contract is then concluded when the Customer agrees to the specified offer.

3.4. For custom production (in particular framing, canvas printing and made-to-measure production), the Provider may request a deposit of up to the full price, as the material is ordered and prepared specifically for the Customer. If a deposit is agreed, production starts only after it has been paid.

3.5. Custom production is made-to-measure production according to the Customer's wishes. The frame moulding is cut to the exact size of the artwork, the mat, glass and canvas are cut for the specific order, and the material is often ordered from the supplier solely for it. Such material cannot be used for another order. Therefore custom production cannot be cancelled unilaterally after the contract has been concluded (see Art. 7).

3.6. The costs of means of distance communication (internet, telephone) are borne by the Customer.

4.1. The Customer can pay:

• online by card or bank transfer via the ComGate payment gateway,
• by transfer to the Provider's account No. 2300631620/2010 (Fio banka, a.s.), IBAN CZ4420100000002300631620, on the basis of an advance invoice or payment request,
• in cash or by card on personal collection at the studio.

4.2. For cashless payment, the price is paid when credited to the Provider's account. The delivery period begins when the deposit (if agreed) is paid and the files or preview are approved.

4.3. The Provider issues the tax document and sends it to the Customer electronically.

4.4. For Customers who are not consumers, interest on late payment is 0.05% of the amount due for each day of delay. For consumers, interest on late payment is applied at the rate set by law.

5.1. Print files must comply with the instructions in the FAQ section (format, CMYK colour space, resolution, bleed). If the files do not comply with these instructions, the Provider may adjust them by agreement with the Customer at the price according to the price list.

5.2. The Provider does not check the content or linguistic accuracy of the files. The Customer is responsible for the content of the supplied files and for ensuring that their use does not infringe the rights of third parties (in particular copyright in photos, fonts and graphics).

5.3. For graphic work and custom orders, the Provider sends a preview (proof). The work is produced after the Customer approves it; the approved preview is binding for the appearance of the work.

5.4. For technological reasons, printed colours may differ slightly from their appearance on a monitor, and PANTONE colours cannot always be reproduced exactly. Such deviations are not a defect.

5.5. The Provider takes the Customer's artwork entrusted for framing or reproduction (painting, photo, print, embroidery, object, etc.) into its care and handles it with professional care. On handover, the parties may record the condition of the artwork; the Provider will note any visible damage the artwork already has. If the value of the artwork exceeds €2,000, the Customer shall inform the Provider in advance so that special conditions (e.g. insurance) can be agreed.

5.6. When sending the artwork, the Customer bears the risk of transport to the Provider; the Provider recommends insuring the artwork or using the packaging supplied by the Provider.

5.7. Any delay by the Customer in providing files, artwork or cooperation extends the deadline for completing the work by the length of that delay.

5.8. Frame mouldings are often made of natural wood and hand-finished. Slight differences in grain, shade and texture compared with a sample or a photo on the website, as well as a dimensional deviation of up to ±2 mm, are not a defect. Previews in the calculator are for illustration only.

6.1. Goods and finished orders can be collected in person at the studio at Nádražní 469, Vrchlabí, during the opening hours stated under Contact, or the Provider will send them by carrier to the Customer's address.

6.2. The delivery date is stated with the goods, in the calculation or in the order confirmation. The date is indicative unless expressly agreed as binding.

6.3. When accepting a parcel from the carrier, please check that the packaging is intact. If the packaging is damaged, make a damage report with the carrier and inform us immediately.

6.4. If the Customer does not collect the order within 30 days of being notified that it is ready, the Provider may charge reasonable storage of €2 for each additional day, up to a maximum of the price of the order.

6.5. If the Customer does not take over the order even within an additional period of at least one month granted by the Provider in writing or by e-mail, the Provider may, after prior notice, sell it on the Customer's account (Section 2609 of the Civil Code). The Provider will deduct the price of the work, storage and costs of sale from the proceeds and hand the remainder over to the Customer.

6.6. Until the price of the work is paid, the Provider may retain the finished order as well as the Customer's artwork entrusted to it (right of retention under Section 1395 of the Civil Code).

6.7. Ownership of the goods passes to the Customer upon payment of the full price and acceptance. The risk of damage passes to a consumer upon acceptance of the parcel and to a business upon handover of the item to the first carrier.

7.1. A consumer may withdraw from a purchase contract concluded at a distance (via the website, by e-mail or by phone) without giving a reason within 14 days of receiving the goods (Section 1829 of the Civil Code). It is sufficient to send a clear statement by e-mail to studio@petrsuba.cz or by letter to the studio address; you may use the model form below.

7.2. It is not possible to withdraw from the contract (Section 1837 of the Civil Code) in particular for:

• goods and services adapted to the consumer's wishes or for the consumer personally – i.e. printing from supplied files, framing of the consumer's artwork, custom canvas printing, cut graphics and custom production,
• services that have been fully provided with the consumer's consent before the withdrawal period expired.

The right of withdrawal therefore applies only to ready-made goods offered "for sale". For framing and other custom production, the Customer – whether a consumer or a business – has no right to withdraw from the concluded contract without giving a reason.

7.3. A custom order can be cancelled after the contract is concluded only by agreement with the Provider. The Provider will accept the cancellation free of charge as long as it has not started production or ordered material. If it has already started (in particular cut the moulding, cut the mat or glass, printed the image or ordered material from the supplier), the Customer shall pay the costs actually incurred and the work already performed, up to the agreed price. Material already cut or ordered for the job remains at the Customer's disposal.

7.4. Return the goods to the studio address no later than 14 days after withdrawal, undamaged and if possible in the original packaging. The costs of return are borne by the consumer.

7.5. The Provider will refund the money received, including the cost of the cheapest delivery method offered, within 14 days of withdrawal, using the same means of payment by which it was received, unless agreed otherwise. The Provider may withhold the money until the goods are returned or the consumer proves that they have been sent.

7.6. The consumer is liable for any reduction in the value of the goods resulting from handling them other than as necessary to establish their nature and characteristics.

7.7. The Provider may withdraw from the contract if the goods are no longer available or if the price was obviously incorrectly stated on the website. In such a case, it will return everything received from the Customer without undue delay.

8.1. The Provider is responsible for ensuring that the goods and work have no defects on acceptance, in particular that they correspond to the agreed description, quantity and quality and are suitable for their usual purpose.

8.2. A consumer may claim a defect that appears within two years of acceptance (for used goods, if so agreed, one year). If a defect appears within the first year, it is presumed that the item was defective already on acceptance.

8.3. Make your complaint at the studio or by e-mail to studio@petrsuba.cz with a description of the defect, ideally with a photo. The Provider will issue a confirmation of the complaint and settle it within 30 days at the latest, unless a longer period is agreed with the consumer.

8.4. The consumer may request removal of the defect by repair or delivery of a new item; if this is not possible or appropriate, a reasonable discount or withdrawal from the contract, under the conditions of Section 2169 et seq. of the Civil Code.

8.5. Deviations under Art. 5.4 and 5.8, defects caused by incorrect files from the Customer and normal wear and tear are not defects. We recommend claiming obvious defects (damage, wrong quantity or size) immediately after acceptance.

8.6. For Customers who are not consumers, obvious defects must be notified within 3 working days of acceptance, others without undue delay after their discovery. The Provider's liability for damage to businesses is limited to the price of the performance concerned.

9.1. Works created by the Provider – in particular graphic designs, logos, visualisations, designs of custom projects, photos and texts – are protected by Act No. 121/2000 Coll., the Copyright Act. The same applies to the content of this website (texts, photos, videos, graphics). They may not be copied, distributed, modified or used for other purposes without the Provider's written consent.

9.2. A graphic work created by the Provider for the Customer (e.g. logo, visual identity, printed matter) may be used by the Customer after payment of the full price for its own needs in all ways, in the territory of the Czech Republic and for the duration of the economic rights, unless agreed otherwise. The Customer may not assign the licence to a third party without the Provider's consent and may not substantially modify the work. The Provider hands over source (open) files only by agreement.

9.3. Designs and visualisations submitted by the Provider in a quotation remain its work. If the Customer does not conclude the contract or does not pay the price, it may not use the designs or pass them on to another manufacturer for implementation.

9.4. A Customer who hands over artwork or files for printing, reproduction, scanning or framing declares that they are entitled to do so – i.e. that they are the author or have the consent of the author or another rights holder (photographer, painter, graphic artist, publisher). Reproducing other people's works, in particular paintings, photos and graphics, without the author's consent infringes copyright law. The Provider may refuse an order if it has reasonable doubts that it would infringe the rights of third parties.

9.5. The Customer is liable for any infringement of third-party rights by the files it has supplied. If a third party raises a claim against the Provider arising from such infringement, the Customer shall compensate the Provider for the resulting damage and costs.

9.6. The Provider may use photos of finished orders and projects as examples of its work (references) on its website and social networks. If you do not wish this, just tell us when ordering; we publish third-party works only with regard to the rights of their authors.

The processing of personal data is governed by the principles set out on the Privacy policy page.

11.1. Complaints are handled by the Provider at studio@petrsuba.cz.

11.2. The Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Praha 2, adr.coi.gov.cz, is competent for out-of-court resolution of consumer disputes. Consumers may also use the online dispute resolution platform ec.europa.eu/consumers/odr.

11.3. Compliance with the Provider's obligations is supervised by the Czech Trade Inspection Authority and, in the area of personal data protection, by the Office for Personal Data Protection. The Provider operates on the basis of a trade licence.

12.1. The relationship is governed by the law of the Czech Republic. If the relationship has an international element, the application of the UN Convention on Contracts for the International Sale of Goods is excluded; this does not affect the consumer's rights under the mandatory provisions of the law of their country of residence.

12.2. If any provision of the Terms is invalid, it shall be replaced by a provision closest to its meaning; the validity of the other provisions is not affected.

12.3. Contracts and Terms are archived electronically and are available to the Customer on request.

12.4. These Terms are effective from 28 October 2026.

(complete and return this form only if you wish to withdraw from the contract)

To: BS Progress s.r.o., studio Nádražní 469, 543 01 Vrchlabí, Czech Republic, e-mail studio@petrsuba.cz

I hereby give notice that I withdraw from the contract for the purchase of the following goods: …
Order number: …
Ordered on / received on: …
Full name: …
Address: …
Account number for the refund: …
Date and signature (only if sent on paper): …